Privacy Policy
Peaceful Moments — A Little Space for Peace in Everyday Life
Last updated: 23 October 2026
1. Our Commitment to Your Privacy
At Peaceful Moments, we believe that peace begins with awareness, kindness, respect and trust.
Our mission is to help people discover moments of stillness and mindfulness amid the busyness of everyday life, creating a welcoming space where everyone can pause, breathe and reconnect with themselves.
We believe that respecting your privacy is an essential part of this commitment.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, share your reflections, purchase products, subscribe to our communications or participate in our mindfulness activities.
We are committed to handling your information transparently and responsibly in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
2. Who We Are
Peaceful Moments is an independent, UK-based initiative dedicated to making mindfulness, wellbeing and meaningful moments of calm more accessible in everyday life.
Peaceful Moments is currently individually operated and is not incorporated as a limited company.
Website: https://peacefulmoments.co.uk
Privacy Contact: privacy@peacefulmoments.co.uk
ICO Registration Number: C2067869
If you have questions about how we use or protect your personal information, please contact us using the email address above.
3. What Personal Information We Collect
We collect personal information necessary to operate our website, provide our services and support our community.
Depending on how you interact with Peaceful Moments, this may include:
Information you provide directly
- Your name and email address.
- Information submitted through our contact forms.
- Billing and delivery addresses.
- Purchase details, order history and transaction references.
- Account registration details and preferences.
- Newsletter subscriptions and marketing preferences.
- Information provided when booking or attending activities.
Community and Journal information
When you participate in our community or Journal, we may collect and store:
- Stories, reflections and Journal contributions.
- Community profile information.
- Content you choose to share publicly.
- Information associated with your community interactions.
- Membership preferences and participation details.
Technical information
We may also process:
- IP addresses.
- Browser and device information.
- Account authentication information.
- Website activity and security records.
- Cookies and similar technology identifiers.
- Diagnostic information needed to maintain website performance.
4. Why We Use Your Information
We process personal information only where we have a valid legal basis.
| Purpose | Legal basis |
|---|---|
| Responding to enquiries | Legitimate interests or pre-contractual steps |
| Processing purchases and arranging delivery | Performance of a contract |
| Managing customer and membership accounts | Performance of a contract |
| Providing Journal and community features | Performance of a contract or legitimate interests, as appropriate |
| Sending newsletters and marketing emails | Consent, or another legally permitted basis where applicable |
| Managing meditation sessions and activities | Performance of a contract or legitimate interests, as appropriate |
| Maintaining legally required financial records | Legal obligation |
| Protecting our website and preventing misuse | Legitimate interests |
| Optional analytics and marketing technologies | An appropriate UK GDPR lawful basis and any consent required for cookies |
Where processing involves sensitive personal information, an additional legal condition may be necessary.
We do not use personal information for unrelated purposes without an appropriate legal basis.
5. Journal Reflections and Shared Stories
The Journal holds reflections written by Peaceful Moments, grouped by tradition (Thich Nhat Hanh, Buddhist and Christian). It is not a space for visitor submissions.
Shared stories is the one writing space on this site open to people in our community: practices and gentle advice written and submitted by visitors and members.
We believe that sharing our journeys can nurture understanding, compassion and meaningful human connections.
Public visibility
Published Shared stories are publicly accessible, including to people who are not registered members of Peaceful Moments.
This means that your published shared stories and written reflections may be viewed by others.
Publicly available content may also be copied, shared or indexed by search engines. We cannot guarantee the removal of copies already obtained by third parties.
Sharing mindfully
We encourage everyone to share thoughtfully and respectfully.
Please avoid publishing information you would prefer to keep private, including sensitive medical details, financial information, private contact details or information about other people without their permission.
Some contributions may reveal sensitive personal information, including information about health, religious beliefs or other matters protected under data protection legislation.
Where we process such information, we will apply an appropriate lawful basis and any additional conditions required by UK GDPR.
Managing your contributions
You may contact us to request correction or removal of personal information contained in your published contributions.
We will assess these requests in accordance with applicable law.
Peaceful Moments may moderate or remove content that infringes privacy, compromises safety or conflicts with the respectful purpose of our community.
We do not sell Shared stories contributions or use them for unrelated advertising profiling.
6. Member Accounts and Community Participation
When you register as a member, we collect the information needed to manage your account and provide the services available to you.
This may include your name, email address, account credentials, preferences, membership status and community activity.
Information deliberately published in public community areas may be visible to other visitors.
Account details that are not intended for public display are managed separately from public contributions.
You may contact us to request access to, correction of or deletion of eligible personal information associated with your account.
Some information may need to be retained where required by law or for legitimate purposes.
7. Shopping, Orders and Payments
Our online shop is supported by Shopify, a third-party e-commerce platform.
When you purchase products or memberships, personal information necessary to complete the transaction may be processed through Shopify.
This may include:
- Your name and contact details.
- Billing and shipping addresses.
- Order information and transaction history.
- Membership purchase details.
- Payment-related information.
- Information required for fraud prevention, refunds and customer support.
Shopify processes this information through its own infrastructure and relevant service providers.
Shopify's processing may involve international transfers, including processing in Canada and the United States.
We do not control the geographical location of all Shopify processing infrastructure.
Shopify may act as a service provider processing data on our behalf and, for certain activities, as an independent data controller.
For more information, please see Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
We use customer and order information to fulfil purchases, provide support, maintain transaction records and meet applicable legal obligations.
8. Newsletters and Marketing Communications
If you subscribe to our newsletter, we may send you:
- Mindfulness reflections and inspiration.
- News about Peaceful Moments.
- Information about meditation sessions and activities.
- Product announcements and special offers.
- Community updates.
Newsletter subscriptions are voluntary.
Where required, we will obtain your consent before sending marketing communications.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting privacy@peacefulmoments.co.uk.
We do not sell newsletter subscription lists to third parties.
9. Meditation Sessions and Wellbeing Activities
If you register for meditation sessions, workshops or other wellbeing activities, we may process information needed to organise and deliver those activities.
This may include your name, contact information, booking information and participation preferences.
We do not require you to disclose personal medical information unless there is a specific, clearly explained and lawful reason to collect it.
Peaceful Moments is intended to support everyday mindfulness and wellbeing. Our activities are not a substitute for professional medical or psychological care.
10. Where Your Information Is Stored
We believe it is important to be transparent about where your personal information is held.
Our primary database — London, United Kingdom
The database used by Peaceful Moments is hosted in London.
The following information is stored in this UK-based database:
- Member account information.
- Email addresses and membership records.
- Newsletter sign-ups.
- Contact form messages.
- Shared stories and Journal submissions.
This means the primary database containing these records is physically hosted in the United Kingdom.
However, UK database hosting does not necessarily mean that information is processed exclusively within the UK.
Certain third-party services involved in operating the website may process information internationally, as explained below.
Website development and hosting
Peaceful Moments is developed and hosted using Lovable.
IONOS provides domain management services for peacefulmoments.co.uk.
The services and supporting infrastructure used by these providers may involve processing technical information necessary to operate and maintain the website.
11. International Data Processing and Transfers
Although our primary database is hosted in London, some personal information may be processed outside the United Kingdom.
We want to explain these arrangements clearly.
Shopify — orders, memberships and payments
Shopify supports our online shop, including order processing, customer transactions and membership payments.
Shopify operates international infrastructure and may process personal information in several countries, including Canada and the United States.
For UK customers, Shopify's arrangements may also involve its Irish entity and other affiliated companies or service providers.
These processing locations are managed by Shopify and cannot be restricted to the United Kingdom through Peaceful Moments' website settings alone.
Global website delivery
Peaceful Moments uses website delivery infrastructure that allows pages to load from servers geographically close to visitors.
This worldwide delivery network helps improve website availability and performance.
Technical requests and associated information, such as IP addresses, may pass through infrastructure outside the United Kingdom.
This does not mean that the main Peaceful Moments membership and community database has been relocated outside London.
Account and authentication emails
Account registration confirmations, password reset emails and related account communications are delivered using a third-party email service.
This provider does not guarantee that all processing takes place within the United Kingdom.
Consequently, email addresses, message content and information needed for delivery may be processed internationally.
Safeguards for international transfers
Where applicable, international transfers of personal information must be supported by an appropriate legal mechanism.
Depending on the recipient and destination, this may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to standard contractual clauses or another lawful transfer mechanism.
We take steps to understand the data protection arrangements of the service providers we use.
You may contact privacy@peacefulmoments.co.uk for further information about international processing and applicable safeguards.
12. Cookies and Similar Technologies
Our website uses or may use cookies and similar technologies to provide essential features and support website functionality.
Essential cookies
These may be necessary for:
- Account authentication.
- Website security.
- Shopping baskets and checkout.
- Session management.
- Remembering essential settings.
Optional cookies
Where enabled, other technologies may be used for website analytics, performance measurement or marketing.
Where legally required, non-essential cookies and similar technologies will not be activated until the visitor has provided the necessary consent.
Visitors should be able to manage or withdraw their cookie choices.
Additional information about individual cookies, providers, their purposes and duration will be provided through the website's cookie information or consent interface.
13. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet applicable legal requirements.
Contact enquiries
We retain messages for the period reasonably necessary to respond and manage related correspondence.
Newsletter subscriptions
We retain subscription details while you remain subscribed, together with limited records where necessary to demonstrate consent or respect unsubscribe requests.
Member accounts
Account information is retained while needed to provide membership services and for any applicable subsequent legal or operational obligations.
Shared Stories contributions
Published contributions may remain visible until removed through moderation, an applicable deletion process or a valid request.
Removal from our website may not remove copies retained by third parties or search engines.
Financial transactions
Order and payment-related records are retained for applicable accounting, tax and legal purposes.
We periodically review the information we hold and delete or anonymise information when it is no longer required.
14. How We Protect Your Information
We recognise that protecting personal information is essential to maintaining trust.
We aim to apply appropriate technical and organisational safeguards, including:
- Secure website connections.
- Account authentication and access controls.
- Restrictions on access to non-public information.
- Appropriate protection of stored information.
- Security measures provided by our hosting and service partners.
- Review of potential security incidents.
Public Journal submissions are intentionally accessible to visitors and should not be regarded as private communications.
No online system can guarantee absolute security. We therefore seek to maintain and improve appropriate protections as Peaceful Moments develops.
15. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Access personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Request restriction of certain processing activities.
- Object to processing based on legitimate interests.
- Object to the use of personal information for direct marketing.
- Request transfer of eligible personal information.
- Withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact:
We will respond within the time limits required by applicable legislation.
You also have the right to raise concerns with the Information Commissioner's Office (ICO).
ICO Website: https://ico.org.uk
ICO Telephone: 0303 123 1113
16. Children and Young People
Peaceful Moments is primarily intended for adults.
We do not knowingly seek to collect personal information from children without an appropriate legal basis and the safeguards required by applicable legislation.
If we become aware that personal information relating to a child has been collected inappropriately, we will take suitable steps to address the situation.
17. Information Required to Use Our Services
Certain personal information is necessary to provide specific website features and services.
For example:
- An email address is needed to register and manage an account.
- Delivery information may be required to fulfil an order.
- Payment information is needed to complete purchases.
- Relevant contact details may be needed to manage activity bookings.
If you choose not to provide information necessary for a requested service, we may be unable to provide it.
Newsletter subscriptions and participation in public Journal contributions are voluntary.
18. Updates to This Privacy Policy
As Peaceful Moments grows, we may update this Privacy Policy to reflect changes to our services, technology, legal obligations or data-processing activities.
The latest version will be published on our website with an updated revision date.
Where changes significantly affect how your personal information is processed, we will provide additional notice where required by law.
19. Contact Us
If you have questions, concerns or requests relating to your personal information, please contact us.
Peaceful Moments
Website: https://peacefulmoments.co.uk
Privacy Email: privacy@peacefulmoments.co.uk
ICO Registration Number: C2067869
You can also find information about your rights and data protection responsibilities through the UK Information Commissioner's Office:
A Final Word
At Peaceful Moments, we believe that creating space for peace also means creating space for trust.
Your personal information, your reflections and your experiences deserve to be treated with dignity, care and respect.
Thank you for being part of our journey towards a more mindful, compassionate and peaceful everyday life.
Pause. Breathe. Be Present.